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Refund policy

Tuber Refund:

If you receive a tuber that is in poor condition, you may request a refund within the first three days of delivery. Please note, this is not three days from when you open the package, it is three days from when USPS reports the package was delivered, as noted by shipping tracking data. We highly recommend you open and inspect your order immediately. 

To request a refund:

  • Send detailed photos of the tuber and problem area/s to info@windblumefarms.com
  • We respond with the next steps
  • You will mail the tuber back to us
  • We will issue your refund once we receive the tuber

All sales are final, three days after delivery. We do not offer refunds or replacements for any purchases after three days. This includes, but is not limited to the following scenarios:

  • We do not refund/replace tubers that shrivel, rot or die before planting
  • We do not refund/replace tubers that rot in the ground
  • We do not refund/replace tubers or seeds that do not sprout
  • We do not refund/replace tubers that grow stunted
  • We do not refund/replace tubers that don't bloom
  • We do not refund/replace tubers that exhibit disease

Packaging Errors:

Open the packaging and inspect your tubers immediately. Make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within seven days and we will correct the order. After seven days, all sales are final, no refunds/replacements will be issued for incorrect orders after seven days.

Storage Loss Before Shipping:

Loss of tubers during storage is common, especially for certain varieties. We do our best to undersell our stock of tubers. However, it is possible that between the time you purchase and the time we begin shipping, tubers may rot in our storage. If that happens, we will notify you and refund the purchase price of the tuber that is no longer available. If you ordered other varieties, they will ship as expected. If you did not order other varieties,  your shipping fee will also be refunded. We are not able to offer the option of replacement variety.